New Outage Information
To improve our service to you and to answer one of the complaints we often hear, we have implemented a new outage reporting system. This will allow you to report outages without any busy signals. This number should be used only to report power outages.
Any other calls should still be made to the same number you call now.
HCEC is dedicated to providing the most reliable power supply possible. However, if your electric power goes off, please follow these instructions: - Check your fuses or circuit breakers to determine if the problem is within your home.
- Check to see if your neighbors have power. This will help HCEC determine whether the trouble is caused by a transformer serving your home, or is more general in nature.
- To report an outage 24 hours a day, 7 days a week, call the toll-free number: 1-800-970-4232. When you call 1-800-970-4232, you will be connected to HCECs automated outage reporting system, which will provide step-by-step instructions for you to report your power outage. This system will identify you and your location by your telephone number in our database. It is very important that we have your current telephone number. This will allow our 24-hour dispatchers to locate your location and have your power restored in a timely manner. Please remember this number is to be used to report power outages only. To report any other problems please call our regular office phone numbers.
- Business hours for all HCEC offices are 8:00 A.M. - 5:00 P.M., Monday through Friday. Customer Service phone numbers are: 1-800-657-2445 toll free or 544-5641 local.
- If a serviceman makes a call to your premises and finds the problem is not HCEC’s responsibility, you will be billed for a service charge to cover the expenses.
- If the outage is HCEC’s responsibility, there is no charge.
Last Modified: September 10, 2009
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